1. How long will it take to receive my order?
Please reference the banner at the top of the home page for our current order processing time in business days. We observe the USPS holiday schedule. Since we are a small company (just the two of us), this processing time is liable to change depending on order volume. We apologize for any inconvenience this creates, and appreciate your patience.
You can check the status of your order through the website, either through our chat box or by creating an account. Any orders tied to the email address you used should automatically appear in your order history.
Perfume oils ship via USPS First Class or Priority, depending on weight. Alcohol-based perfumes ship via USPS Ground. After an order is shipped, you can expect to receive it within 2-5 business days with Priority, and 2-9 days with Ground if you are a US customer. Please note that during the holidays, shipping times may increase. We will always email you a tracking number, although it may take a full business day for your tracking information to become visible.
International orders ship via Asendia and are fully tracked. Shipping times will vary based on the country you are ordering from. Since alcohol cannot be mailed internationally, we replace the perfumers alcohol in our Eau de Parfum with IPM (Isopropyl Myristate) for our international customers. This will not affect use.
2. Can I change my order after I have placed it? Can I combine two or more orders?
Please review your order carefully before you place it because we can't always alter it after you do so. This means that if you need to add onto your order, you will need to place a second order. However, if you would like to swap out a different scent in the same size/for the same price, please notify us and we will do our best to accommodate.
We will try to combine multiple orders from the same customer if we catch them before the first package is sent out, refunding shipping where applicable.
3. Can I cancel my order?
If you need to cancel your order, please notify us ASAP. We will be able to cancel it as long as it hasn't already been prepared for shipment.
4. What is your return policy?
For hygienic reasons, we are unable to accept returns. All sales are considered final. Preference in perfume is subjective, and we recommend purchasing our 1.5 ml perfume oil sample size or our 3.3 ml EDP sample packs to try a scent.
5. Why can't I check out with a UK address?
As of January 1st, 2021, we will no longer be able to mail orders under $200 due to the new VAT laws requiring all sellers outside the UK to collect and remit VAT on orders under £135. However, we can still take your order on our Etsy shop since Etsy will collect and remit the VAT on our behalf. Our apologies for any inconvenience.
6. I have had reactions to perfume in the past. Should I order your products?
Although we take every safety precaution when crafting our perfume, we cannot guarantee that our fragrances will not cause irritation. We use a combination of high quality natural and synthetic ingredients and follow all IFRA standards. We recommend that you discontinue use of any product immediately if it irritates your skin or causes an allergic reaction.
7. What is in your perfumes?
Our perfumes oils contain fractionated coconut oil and a combination of premium natural and synthetic fragrance components.
Our eau de parfums are at extrait strength and are made with 200 proof denatured perfumers alcohol (unless you are an international customer, then IPM [Isopropyl Myristate] is used) and a combination of premium natural and synthetic fragrance components.
8. Are your perfumes all natural?
Our perfumes contain a combination of both high quality natural and synthetic fragrance components. We believe that premium botanical ingredients are the cornerstone of almost all great fragrances (with a few notable exceptions, of course) and utilize synthetics in more of a supporting role that helps the natural components bloom when possible.
For example, Bulgarian rose absolute is the star of the show in our fragrance Finist the Falcon, and the other natural and synthetic components are used in this case to add to the rose. But Namba, one of our more conceptual fragrances (saltwater canals, ice cream, neon, and motor oil), necessitates the use of synthetic ingredients to capture those man-made city smells.
The line between natural and synthetic ingredients can sometimes become blurred as countless ingredients found in nature are isolated and synthesized in labs (like in the case of many aldehydes, including Aldehyde C-10, which occurs naturally in orange peels).
We also find synthetics indispensable in the creation of accords when their botanical/natural counterparts are not widely available or difficult to harvest sustainably, like sandalwood, ambergris, or palo santo.
When given a choice, however, we will always pick jasmine absolute over a purely synthetic accord or a real resinoid over its synthetic counterpart whenever available.
9. Do you test on animals?
We do not test on animals nor do we buy from suppliers that do. We strive to use high quality, ethically-sourced ingredients.
10. Are your perfumes vegan?
All of our perfumes are vegan unless we indicate otherwise in the product description. If they are not vegan, it is because they contain a natural butter or beeswax note.
11. Do you send out perfume samples in exchange for reviews?
We do not pay for reviews or send out free press samples in exchange for reviews.
12. Do you ever reformulate your fragrances?
Yes, as we learn and grow as a business and as perfumers, we enjoy revisiting our formulas to seek areas of improvement, always with the aim of increasing quality and staying true to the notes of the fragrance. Over the course of the years there have been a few changes made to our components as a result of shortages or discontinuations on our suppliers' ends. We always see these hiccups as opportunities to learn and make our products better, however we do try to keep any changes true to the original and reformulate as infrequently as possible. We list any reformulation dates on the bottom of the product page.