Shipping Info
**Please reference the banner at the top of the site for our current order processing time.**
Prices
There is a flat rate of $6.50 in the United States, $20 for USPS First Class to Canada ($52 for USPS Priority/Priority Express International - required for higher weight packages), and $25 for USPS First Class to Rest of the World ($80 for USPS Priority/Priority Express International - required for higher weight packages).
US Shipping Info
For orders within the United States, where we are based, all orders ship via USPS Ground Advantage. Please note that during the holidays, shipping times will almost certainly increase beyond the standard transit time. Orders going to Hawaii, Alaska, and US Territories will take a bit longer to ship as well. We will always email you a tracking number when your order ships, although it may take a full business day for your tracking information to become visible.
For oils: After an order containing only oils is shipped, you can expect to receive it within 2-9 business days if you are in the contiguous United States.
For EDPs: Please note that if you purchase any EDPs, even a single sample, your shipping time will be slower (4-12 business days) due to the increased handling Ground Hazmat items require by the post office. When these orders ship, the estimated delivery date on your tracking page will most likely not be correct, and you will probably see a "your package will arrive later than expected, but is still on its way" message after it overshoots its original estimate. This is normal and simply because USPS's regular tracking system doesn't account for Hazmat shipments. EDPs cannot be shipped to certain parts of Alaska.
International Shipping Info
International orders ship via USPS to the countries that are fully tracked with this service (we do not ship to EU countries due to their cosmetics regulations). All orders ship via First Class (7-21 business days) or Priority/Priority Express (3-10 business days), based on the overall package weight. Actual delivery times may vary based on destination country and/or customs delays and are not guaranteed. Please note that during the holidays shipping times will almost certainly increase. We will always email you a tracking number, although it may take a full business day for your tracking information to become visible.
Any import duties, taxes, or fees due at the time of delivery are the sole responsibility of the receiving customer. Please be aware that these fees can total upwards of 20-60% of your order's value. We cannot label your package as a gift, nor will we lower its declared value.
We are not responsible for delays, damages, or seizures during the customs clearing process. Please be aware of your country's policies regarding the shipment of fragrances and cosmetics before ordering.
No refunds or replacements due to customs complications.
Due to international shipping regulations, we replace the perfumer's alcohol in our Extrait de Parfum with IPM (isopropyl myristate) for our international customers. This will not affect use.
Incorrect Shipping Addresses and Undeliverable Packages
Please double-check your shipping address at checkout. If you need to edit your shipping address after you place your order, you can do so from the order confirmation email, or please email us as soon as possible before it ships. We are not responsible for delivery failures caused by incorrect or incomplete addresses provided by the buyer.
If a package is returned to us due to an address error, you will be notified and given the option of either receiving a refund for your order, minus the shipping fee (the original shipping fee is non-refundable), or having your package resent. You will be responsible for paying an additional shipping charge before we dispatch the order a second time.
For international customers, please be aware that your local postal service or customs office may hold your package for pickup if they are unable to deliver it to you after one attempt or if customs fees or country-specific taxes are due. It is the buyer's responsibility to be aware of any customs fees and duties and to collect your package before the carrier's specified deadline. If a package is returned to us because it was unclaimed or refused, you will be offered the option of either receiving an order refund minus the original shipping fee or having your package resent after you pay an additional shipping charge.
Please know that your country’s postal service will most likely have the most up to date information after it clears customs, and you can simply paste the tracking number we provide you into the search function on their website. From there, you can usually pay any duties and arrange pickup.